This program focuses on delivering promises in order to meet the needs of customers and explore strategies for exceeding their expectations. We’ll talk about how to keep your customers for the long term; and look at how to develop positive relationships with them so they want to buy your product or your service again and again.
What do we cover?
- How to make your service level irresistible
- Team building and interpersonal skills exercises for all management and staff
- How your attitude impacts on your clients perceptions
- Understand the real needs of your customers
- Telephone Answering techniques
- Handling difficult customers and complaints
- And more…..
How does it work?
- We hold initial discussions with clients, staff and managers to establish the different perspectives on key service issues.
- We then customise content to address your specific issues.
- Our modular format allows anything from half-day to three-day workshops.
- Optional extras include post-workshop coaching, additional learning materials, prompt cards, service evaluation forms and review/refresher sessions.
- Ongoing help monitoring and evaluating progress and improvement.
Who’s it for?
- Anyone in a front line service role.
- Anyone serving internal clients.
- Professional client service staff.
- Call centres.
- Retail, hospitality, travel, professional service firms, fitness, government, banking, finance, IT and more.
